A note from Dr. Stein:
As of May 31, 2017 my solo private practice will be closed. See FAQ below for details.
Many people have asked what has lead to this. The greatest reason is my inability to run the business profitably enough to afford the level of support staff needed to give excellence in care while managing the burden of submitting claims to insurance providers. This continued to be true even after I simplified by moving to a subleased single room and minimized staff. There are benefits for me in closing my doors however the heartache I have when saying goodbye to so many families that have become friends over the years is very heavy.
Is Brad Levy's EEG To Go staying open now that your practice is closing?
Brad Levy's business and Epilepsy Awareness Day at Disneyland / The Epilepsy Expo (EADDL) will not be affected by my actions as both were completely independent of my practice and my efforts since early April 2016. Of course I whole heartedly support the EADDL, which started through my private practice and will always be happy to volunteer again to support EADDL.
How do I contact you now that the practice is closing?
My contact information will not change: email: office@SteinNeurology.com or fax: 949-743-5682 or leave a voice mail 949-743-5678. Mailing address: Diane Stein MD 14252 Culver Dr A345, Irvine, CA 92604-0314
What if I want another appointment before you close the practice?
Contact the office for Brandy to assist in making you an office visit. I have very few days in the clinic left with open appointments.
Do I need to hurry to get my medical records? How do I get my records?
There is not hurry to get your records! Records will be kept for the next 20 years are so. Send an Authorization to Release Medical Records to the office by email or fax or mail. There will be no charge to send records to providers or to send records by fax or to upload them to a cloud storage. Requesting hard copies: paper or electronic media to be sent to you directly (not to provider) will require payment to cover mailing cost.
What if I need care before I can be seen by another neurologist?
I am available without delay until the end of May 2017. Thereafter please ask your primary care provider for assistance if you have an emergency. You may also contact me via above contact information for assistance with non-urgent matters.
Who works with you now?
I will be managing telemedicine practice directly. Currently, Brandy Lewis continues to work remotely, part time providing office "support," assisting in releasing records, finishing up billing from practice. To contact her (the office) email: office@SteinNeurology.com or fax: 949-743-5682 or leave a voice mail 949-743-5678.
Why can't I get through to a live person at the office?
With limited remote staff my office phone number goes immediately to voice mail. Messages are checked daily (often a number of times a day). The message includes how to get in touch with me directly. It is not appropriate to call me for directions, to schedule an office appointment or discuss billing or a non-urgent question.
I need help immediately, what do I do?
If you have a medical emergency call 911. If you have a urgent problem after 5/31/2017 and can not promptly reach Dr. Stein directly, please see your primary care provider, urgent care or contact your current neurologist.
I need a refill on a prescription, what should I do?
%/31/2017 or sooner: have your pharmacist send a fax to the office. If the request is after 5/31/2017 I hope you can defer to your primary care provider or new neurologist. The pharmacy can call Dr. Stein's cell if needed.
Will you be billing insurance providers after 5/31/2017?
No, all services will be offered after payment or credit card authorization has been received. Billing has been a very big part of the reason to close my medical practice.
How do I schedule phone or TeleMedicine Secure Video real time visits with Dr. Stein?
Please see the home page for TeleMed information.
What will you do now Dr. Stein?
Now Assistant Clinical Professor of Neurology at UC Riverside, I look forward to teaching medical students and residents, I am also enjoying my work as a "locums tenens" or Per Diem traveling doctor covering inpatient pediatric neurology needs for large teaching hospitals and outpatient work at various clinics as a "locums tenens" or Per Diem traveling doctor. It is a joy to be meeting so many new providers and medical group support staff. I am licensed in California, New Mexico and Illinois. And of course branching into TeleMedicine with Secure Video face to face visits is great. A further treat is having the time to consult for companies as well as participate in Clinical Advisory Boards such as that for Up To Date while continuing advocacy.